1. Booking and Reservation
A land tour reservation is considered confirmed only after the required booking information has been submitted and the applicable payment has been successfully completed.
The information provided during booking must be accurate and complete, including guest names, contact information, number of guests, travel date, and other required details.
The person making the reservation is responsible for ensuring that all information provided for every guest is correct.
A booking confirmation and other relevant booking details may be sent to the email address provided during the reservation process.
2. Tour Pricing and Payment
Tour prices are based on the pricing information displayed at the time of booking.
The total amount payable may depend on the selected tour, destination, number of guests, pricing basis, inclusions, exclusions, and other options applicable to the reservation.
Payment must be completed through the available payment method provided during the booking process.
A reservation is not considered fully confirmed until the payment transaction has been successfully processed.
Any additional charges not expressly included in the selected tour remain the responsibility of the guest.
3. Tour Inclusions and Exclusions
Guests are responsible for reviewing the tour inclusions and exclusions before completing payment.
Items or services listed as exclusions are not included in the tour price unless separately stated or arranged with Azer Travel & Tours.
Personal expenses, meals, entrance fees, transportation costs, activities, permits, or other expenses not specifically included in the selected tour may be charged separately.
4. Tour Schedule and Itinerary
Guests should arrive at the designated meeting or pickup location at the scheduled time.
Guests who arrive late may be unable to join the scheduled tour, and additional arrangements or charges may apply.
The published itinerary is intended as a guide and may be adjusted when reasonably necessary due to traffic, weather, operational requirements, government regulations, attraction closures, safety considerations, or other circumstances beyond the reasonable control of Azer Travel & Tours.
Azer Travel & Tours may modify the order, timing, or arrangement of activities when necessary while making reasonable efforts to preserve the overall tour experience.
5. Minimum Guest Requirements
Certain tours may require a minimum number of guests to operate.
Where a minimum guest requirement applies, this requirement will be indicated in the tour information or booking details.
If the minimum number of guests is not met and the tour cannot operate as scheduled, Azer Travel & Tours may contact the guest regarding available alternatives, rescheduling, or applicable refund arrangements.
6. Transportation and Pickup
Transportation arrangements depend on the selected tour and destination.
Guests are responsible for providing accurate pickup and drop-off information when requested.
Guests must be ready at the designated pickup location at the scheduled time.
Pickup times may be affected by traffic, weather, road conditions, or other circumstances.
Azer Travel & Tours is not responsible for delays caused by traffic congestion, road closures, accidents, public events, government restrictions, or other circumstances beyond its reasonable control.
7. Guest Responsibilities
Guests agree to:
- Follow the instructions of the tour guide, driver, coordinator, or authorized tour representative.
- Behave respectfully toward other guests, staff, local communities, establishments, and attractions.
- Follow applicable laws, regulations, safety requirements, and attraction rules.
- Take reasonable care of vehicles, accommodations, equipment, and other property used during the tour.
- Be responsible for their personal belongings throughout the tour.
- Inform Azer Travel & Tours in advance of requirements or circumstances that may affect participation in the tour.
8. Personal Belongings
Guests are responsible for their own personal belongings, valuables, travel documents, electronic devices, money, and other possessions.
Azer Travel & Tours is not responsible for lost, stolen, or damaged personal belongings unless caused by circumstances for which Azer Travel & Tours is legally responsible.
Guests should avoid leaving valuable items unattended in vehicles or public areas.
9. Health, Safety, and Physical Requirements
Guests are responsible for determining whether they are physically and otherwise able to participate in the selected tour and activities.
Certain tours may involve walking, stairs, uneven surfaces, outdoor activities, water activities, long travel periods, or other physical requirements.
Guests should inform Azer Travel & Tours of relevant requirements that may affect their ability to participate safely when requested.
Azer Travel & Tours may restrict participation in an activity where it reasonably determines that doing so is necessary for the safety of the guest, other guests, staff, or third parties.
10. Weather and Unforeseen Circumstances
Tours may be affected by weather conditions, natural events, transportation disruptions, government restrictions, road conditions, attraction closures, or other circumstances beyond the control of Azer Travel & Tours.
Where reasonably necessary for safety or operational reasons, Azer Travel & Tours may modify, postpone, reschedule, or cancel a tour.
When changes are necessary, Azer Travel & Tours will make reasonable efforts to notify affected guests and provide available alternatives or applicable arrangements.
11. Cancellation and Rescheduling
Cancellation and rescheduling requests must be submitted through the contact information provided by Azer Travel & Tours.
Cancellation or rescheduling may be subject to the specific terms of the selected tour.
Some tour arrangements may involve non-refundable reservations, supplier charges, entrance fees, transportation arrangements, or other costs that cannot be recovered after confirmation.
Guests should review the applicable cancellation conditions before completing payment.
Failure to appear for a scheduled tour without prior notice may be treated as a no-show and may result in the loss of the amount paid, subject to the applicable tour cancellation terms.
12. Tour Cancellation by Azer Travel & Tours
Azer Travel & Tours may cancel or modify a tour when necessary due to safety concerns, insufficient participation, supplier availability, government restrictions, severe weather, natural disasters, transportation disruptions, or other circumstances beyond its reasonable control.
If Azer Travel & Tours cancels a tour, the company will communicate the available options to affected guests based on the circumstances and applicable booking terms.
13. Changes to Guest Information
Requests to change guest information, travel dates, pickup locations, number of guests, or other booking details must be submitted as soon as possible.
Changes are subject to availability and may result in additional charges.
Azer Travel & Tours does not guarantee that requested changes can be accommodated after a booking has been confirmed.
14. Third-Party Services
Certain services included in a land tour may be provided by independent third-party suppliers, including transportation providers, attractions, activity operators, restaurants, guides, or other service providers.
Availability and operation of third-party services may be subject to their own rules, schedules, restrictions, and terms.
Azer Travel & Tours will make reasonable efforts to coordinate included services but cannot guarantee the continued availability or operation of third-party services where circumstances are beyond its reasonable control.
15. Damage or Misconduct
Guests may be held responsible for damage caused by their intentional or negligent actions to vehicles, facilities, equipment, accommodations, or other property.
Guests may be removed from a tour if their conduct creates a safety risk, significantly disrupts the tour, violates applicable laws, or seriously affects other guests or service providers.
Removal from a tour due to guest misconduct may result in the loss of amounts paid and may be subject to additional charges or claims for damage.
16. Travel Documents and Entry Requirements
Guests are responsible for carrying any identification, permits, tickets, travel documents, or other documents required for the selected destination or activity.
Where a tour requires specific identification or documentation, guests are responsible for ensuring that these requirements are satisfied before the tour.
Azer Travel & Tours is not responsible for a guest's inability to participate when required documents or permits are missing, invalid, or incomplete.
17. Photography and Promotional Materials
During a tour, photographs or videos may occasionally be taken for documentation or promotional purposes.
Where required, guests may be informed of or asked for consent regarding the use of identifiable photographs or videos.
Guests may contact Azer Travel & Tours regarding concerns about the use of identifiable images.
18. Personal Data
Information provided during the booking process may be collected and processed for purposes including reservation management, payment processing, customer communication, tour coordination, customer support, and related business operations.
Azer Travel & Tours will handle personal information in accordance with applicable privacy laws and its Privacy Policy.
Payment information may be processed through authorized payment service providers. Azer Travel & Tours does not intentionally request guests to provide sensitive payment credentials outside the designated payment process.
19. Limitation of Responsibility
Azer Travel & Tours will make reasonable efforts to provide the services described in the confirmed booking.
Azer Travel & Tours is not responsible for delays, changes, cancellations, losses, or additional expenses resulting from circumstances beyond its reasonable control, including severe weather, natural disasters, traffic, road closures, government actions, strikes, supplier disruptions, attraction closures, or other unforeseen events.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
20. Acceptance of Terms
By checking the agreement box and proceeding to payment, you confirm that:
- You have read and understood these Land Tour Terms and Conditions.
- The information provided in your booking is accurate.
- You understand the tour inclusions, exclusions, pricing, schedule, and applicable requirements.
- You accept the applicable cancellation, rescheduling, and payment conditions.
- You agree to comply with the instructions and safety requirements applicable to the tour.
- You authorize Azer Travel & Tours to process your booking and payment according to the information provided.
Important:
Please review your booking details carefully before proceeding to payment.